frequently asked questions

Orders and Delivery

How long does it take for my order to be delivered?

Orders take 1-3 working days to be delivered after processing and 1-3 working days to be processed.

I need my items urgently, do you have express shipping?

Please let us know if you need your order items urgently and we will work with you to arrange express shipping (there will be a top-up required for express shipping).

Do you offer gift wrapping services?

We do not offer gift wrapping at the moment but we do have gift sets that come packaged in boxes that are suitable for gifting.

 

Products

How long can I keep my soaps for?

We recommend for the bar soaps to be used within 4-6 months because the essential oil scent will fade off over time. However, they can be kept for years and still be effective at cleaning.

How long will my bar soap last in the shower?

They typically last about a month for a single person's use. To help them last longer, store your soaps on a soap draining dish between uses.

How are our soaps made?

Our bar soaps are made with the cold process method in our studio.

 

Please feel free to contact us at hello@rough-beauty.com if you have further questions.